Account Deletion - SinoLo
Important: Deleting your account is permanent and cannot be undone. Please read this page carefully before proceeding.
How to Delete Your Account
1Through the App
- Open the SinoLo app on your device
- Go to Account or Profile section
- Tap on Settings or Account Settings
- Scroll down and select Delete Account
- Follow the on-screen instructions to confirm deletion
2Contact Support
If you cannot find the delete option in the app or need assistance:
- Email us at: [email protected]
- Include your account email address in the request
- We will process your deletion request within 7 business days
What Happens When You Delete Your Account
⚠️ Permanent Deletion: Once your account is deleted, it cannot be recovered. You will need to create a new account if you want to use SinoLo again.
Data That Will Be Deleted
- Account Information: Your name, email address, and profile details
- User Preferences: Your favorite suppliers, saved searches, and app settings
- Search History: All your previous product and supplier searches
- Favorites: Your saved suppliers and hypermarkets
- App Usage Data: Your interaction history with the app
Data That May Be Retained
- Analytics Data: Aggregated, anonymized usage statistics (cannot be linked to you)
- Legal Records: Any data required for legal compliance or dispute resolution
- Backup Data: Information in secure backups (will be deleted during next backup cycle)
Before You Delete Your Account
💡 Consider These Alternatives:
Less Drastic Options
- Disable Notifications: Turn off push notifications if they're bothering you
- Clear Data: Delete your search history and favorites without deleting your account
- Uninstall App: Simply remove the app from your device (you can reinstall later)
- Contact Support: Let us know what's bothering you - we may be able to help
What You'll Lose
- All your saved favorite suppliers
- Your search history and preferences
- Any personalized recommendations
- Your account settings and customizations
Data Deletion Timeline
Here's what happens after you request account deletion:
1Immediate (0-24 hours)
- Account is deactivated and you cannot log in
- App access is immediately revoked
- Your profile becomes invisible to other users
2Within 7 Days
- Personal data is permanently deleted from active systems
- Search history and favorites are removed
- User preferences and settings are deleted
3Within 30 Days
- Data is removed from backup systems
- Analytics data is anonymized (if retained)
- Complete data deletion is verified
Recreating Your Account
If you change your mind after deleting your account:
- You can create a new account using the same email address
- You'll need to set up your preferences again
- Your previous favorites and search history will not be restored
- You'll start fresh with a new account
Data Export (Before Deletion)
If you want to keep a copy of your data before deleting your account:
- Contact us at [email protected] to request a data export
- We'll provide your data in a readable format within 30 days
- This includes your favorites, search history, and account information
- Data export is free of charge
Frequently Asked Questions
Q: Can I reactivate my account after deletion?
A: No, account deletion is permanent. You would need to create a completely new account.
Q: Will deleting my account affect suppliers I've contacted?
A: No, suppliers will not be notified of your account deletion. Any previous communications remain in their systems according to their own privacy policies.
Q: How long does it take to delete my account?
A: Account deactivation is immediate, but complete data deletion may take up to 30 days to ensure all backups are cleared.
Q: Can I delete my account if I have an active subscription?
A: Yes, but you should cancel any active subscriptions first to avoid continued charges. Account deletion does not automatically cancel subscriptions.
Contact Information
This account deletion information was last updated on December 2024.